CBTS is listed among the top UCaaS providers in North America in the 2022 Frost Radar report.

CINCINNATI-(BUSINESS WIRE)–CBTS, a leader in IT solutions for communications, cloud computing, networking, security and technology consulting, announces Frost & Sullivan’s selection as a Top Quadrant Company in Hosted IP Telephony Services and UCaaS for the North American market. This year marks the third year in a row that CBTS has topped the Frost Radar Report.

The 2022 Frost Radar Report, a trusted source of IT market research, describes the innovations introduced by CBTS to sustain and accelerate growth. By leveraging expertise in technologies such as cloud, infrastructure, communications and other areas, CBTS creates customized solutions for its clients. Another distinguishing feature is the use of third-party technologies, ranging from hosted unified communications via Cisco Webex Calling to Microsoft Teams voice calling systems such as Direct Routing and Operator Connect.

Benefits of an integrated UCaaS solution include:

  • Improved system performance and enterprise-wide visibility.

  • Better network speeds and increased data protection.

  • High scalability, with flexible solutions to scale up or down in an instant.

  • Access to collaboration tools such as video calling, secure chat and file sharing.

  • Reduced burden on IT departments.

“CBTS remains one of Cisco’s top global partners and a leading UCaaS provider for the retail, healthcare, state and local government and education (SLED) verticals. CBTS stands out from competitors with its broad expertise and ability to adapt solutions to specific business needs by applying a highly consultative approach,” said Elka Popova, vice president and senior associate, digital transformation at Frost & Sullivan. “CBTS is poised for growth due to their commitment to their multi-platform UCaaS portfolio, including Cisco Webex Calling and Microsoft Teams Voice.”

Frost & Sullivan reports that integrating technology platforms that include UCaaS, Contact Center as a Service (CCaaS) and other communications systems is disrupting legacy communications workflows. Only by providing efficient, integrated systems will providers be able to take advantage of next-generation communications systems. With offices located in five countries, CBTS is uniquely positioned to help customers get the most out of unified communications services. Demand for digital transformation is at an all-time high due to the impact of the global pandemic, and CBTS is well suited to meet this demand through its UCaaS offerings and portfolio of technology solutions.

“Our team is thrilled to be recognized by Frost & Sullivan for the third year in a row,” said Brandon Bowman, senior vice president of strategic services – cloud, communications and security practices at CBTS. “CBTS will continue to build partnerships and implement our proven methodology for managing large transformational projects. Whether through the Microsoft Teams Voice vehicle or Cisco’s Webex Calling, our extensive communications expertise allows us to create highly customized solutions for each customer.”

About CBTS

CBTS serves corporate and medium-sized clients across all industries in the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions – including application modernization, managed hybrid cloud, cybersecurity, unified communications and infrastructure solutions. From developing and deploying advanced applications and the secure, scalable platforms they run on, to managing, monitoring and optimizing their operations, CBTS delivers end-to-end business outcomes for its clients’ transformative business initiatives. For more information, please visit www.cbts.com.

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