Frontier will not return your call, the airline is removing phone support

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Want to complain about a Frontier flight delay, ask a question about your itinerary, or just get help over the phone? Well, you won’t be able to reach an agent of the company if you call the carrier’s phone number. No human being will speak to you now.

Frustrated passengers talking on the phone

According to information shared with Travel Weekly, Frontier changed its customer support service last week, and the airline’s phone number (801) 401-9000 now only offers alternatives to customer communication:

We offer the lowest fares in the industry by operating our airlines as efficiently as possible. We want our customers to work efficiently, too, which is why we make it easy to find what you need on or in our mobile app. We also have a chat service.’

Frontier Airlines app on screen

Despite Frontier’s recent huge announcement about its $599 unlimited airfare, some customers have noticed the change in customer service on social media and are complaining about this update. A Twitter user recently wrote about this measure: “Some things you need a person for, and I haven’t been able to find one all day through this chat option.”

Frontier joined other carriers that do not offer phone support. The carrier said: “We have found that most customers prefer to communicate through digital channels.” And explained more about its other communication channels: “Customers can visit our website and interact initially with a chatbot that provides answers to frequently asked questions. If live agent support is needed, we have live chat available 24/7. Customers can also chat with us through common social media channels and Whatsapp.”

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woman providing online support in office

By taking this measure, Frontier now becomes the largest airline in the United States not to offer its customers telephone assistance. They offer other methods of communication and there are other airlines you can still call.

Current Frontier Customer Service Options

Frontier Airlines logo on TV screen.jpeg

Frontier’s fares are incredibly attractive, from nonstop flights to Jamaica starting at just $99 or Chicago to Miami starting at $69. But what if something goes wrong, your route changes, your flight is canceled or you just want to connect? You won’t be able to do it over the phone, but the operator has other channels of communication.

You can contact Frontier via:

  • Chat: They have AI powered chat service and chat bot will help first and provide relevant information. If the customer is not satisfied, the chatbot asks a representative to join the chat to help.
Young man working from the computer
  • Email: Customers can send email with requests or feedback. Travelers will need to fill out a quick form and select a category for the request and wait for a response.
  • File a Complaint: Just like the email support service, the customer will fill out a form and submit the complaint through Frontier’s platform.

Frontier also has an FAQ section where passengers can get more information about Frontier services. There are instructions on how to cancel reservations, how to use flight credits, check flight status or learn about the in-flight experience.

Frontier Airlines counter at Orlando International, Florida, United States

Airlines that offer telephone assistance

Although the lack of telephone assistance is becoming more common in the travel industry and sometimes this method is not ideal as it can take hours for customers to reach an agent, it can still be a relief for some travelers to know that other major airlines still offer this kind of attention.

Young man working from his computer while talking on the phone in nature, Digital Nomad

These airlines still offer help by phone:

  • American Airlines: passengers can call 800-433-7300 for reservations and ticket changes.
  • United Airlines: The carrier’s customer contact center can be reached at 1-800-UNITED, 1 (1-800-864-8331).
  • Delta Air Lines: customers can contact an agent by calling 800-221-1212.
  • Southwest Airlines: this airline can be reached at 1-800-I-FLY-SWA (1-800-435-9792) for general inquiries and has other numbers for specific requirements.
  • JetBlue Airways: customer service agents accept calls at 800-538-2583.
Jetblue and Southwest planes side by side in the airport terminal before flights take off

English services are open 24/7 and members of loyalty programs usually have different phone numbers they can call for special attention.

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