Kyndryl presents experience management as a service that helps customers monitor, measure and achieve business results

NEW YORK, October 30, 2023 /PRNewswire/ — Kyndryl (NYSE: KD), the world’s largest provider of IT infrastructure services, today announced the availability of Kyndryl Experience Management as a Service, a comprehensive digital workplace capability that helps customers effectively plan, execute and derive tangible business results from their technology services.

Kyndryl’s new experience management services leverage Kyndryl Vital’s design-led collaboration, Kyndryl Consult’s know-how and expertise, and Kyndryl Bridge’s integrated AIOps and automation to provide customers with a seamless approach to envision, design, adopt, manage and continuous optimization of their technology environments.

“A one-size-fits-all approach to managing and measuring the digital workplace experience for customers no longer meets the needs of today’s complex and dynamic digital businesses,” said Ivan Dople, Kyndryl’s senior vice president, Global Digital Workplace Services Practice. “Customers want a flexible approach that is tailored to their requirements and improves their ability to manage, measure and derive value from the technology services they rely on to achieve their business goals.”

Kyndryl’s multifaceted approach to experience management as a service uses a differentiated model that is more dynamic than standardized competitive offerings because it gives customers greater freedom of choice through a modular deployment model, rather than locking them into a prepackaged solution.

“As organizations face a wave of new cloud and AI capabilities, many are unsure how to extract and document the most value from implementing these advanced solutions,” said Amy Loomis, research vice president, future of work, IDC. “Kyndryl’s approach to measuring and monitoring the digital employee experience provides companies with a direct understanding of how new technologies improve productivity, employee engagement and bottom-line growth.”

The new experience management capability was conceived and built using the training and know-how that Kyndryl’s digital workplace experts have gained through many successful transformational projects with global clients – such as leading marketing data and analytics company Kantar – who are chose Kyndryl to improve and empower their employee experience.

Kyndryl is ready to meet customers where they are on their digital surveillance journey and can meet their individual needs by implementing Experience Level Agreements (XLAs) that provide greater insight into how technology services affect the organization’s business goals.

Kyndryl Vital and Kyndryl Consult experts are available and ready to start helping customers co-create the right design and architecture for their business; choose services tailored to their specific requirements; and quickly compare, recalibrate and deploy new capabilities based on changing requirements.

For more information about Kyndryl Experience Management as a Service, please visit:

About Kindril
Kyndryl (NYSE: KD) is the world’s largest provider of IT infrastructure services, serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages and modernizes the complex, mission-critical information systems the world depends on every day. For more information

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SOURCE Kyndryl

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