Microsoft’s cloud outage is hitting users around the world



Reuters

Microsoft ( MSFT ) on Wednesday said it has restored all of its cloud services after a network outage took down the Azure cloud platform along with services like Teams and Outlook used by millions around the world.

The Azure status page shows that services are affected in the Americas, Europe, Asia Pacific, Middle East and Africa. Only services in China and its Platform for Governments were unaffected.

By late morning, Azure said most customers should have seen services resume after the Microsoft Wide Area Network (WAN) was fully restored.

An outage to Azure, which has 15 million enterprise customers and more than 500 million active users, according to Microsoft, could affect multiple services and create a domino effect, as nearly all of the world’s largest companies use the platform.

Businesses are becoming increasingly dependent on online platforms after the pandemic prompted a shift to more employees working from home.

Earlier, Microsoft said it had identified a network connectivity issue with devices on the Microsoft WAN. This affects connectivity between Internet customers to Azure, as well as connectivity between services in data centers, the announcement said.

Microsoft later tweeted that it had reversed a network change it believed was causing the problem and was deploying “additional infrastructure to expedite the recovery process.”

Microsoft did not disclose the number of users affected by the outage, but data from outage-tracking website Downdetector showed thousands of incidents across different continents.

The Downdetector site tracks outages by collecting status reports from various sources, including users.

Microsoft’s cloud business helped bolster its fiscal second-quarter earnings on Tuesday. He forecast third-quarter revenue in the so-called intelligent cloud business to be $21.7 billion to $22 billion, despite concerns that the lucrative cloud segment for big tech companies could be hit hard as customers look to cut costs.

Azure’s share of the cloud computing market rose to 30% in 2022, trailing Amazon’s AWS, according to estimates by BofA Global Research.

Microsoft has joined other major technology companies that have turned to layoffs to weather the weaker economy, announcing last week that it was cutting more than 10,000 jobs.

Its shares were down 2.4% in premarket trading.

Outages on Big Tech platforms are not uncommon, as several companies ranging from Google to Meta have seen service outages. Azure, the second largest provider of cloud services after Amazon, faced disruptions last year.

During the outage, users experienced problems exchanging messages, joining conversations, or using features of the Teams app. Many users took to Twitter to share updates on the service outage, with #MicrosoftTeams trending as a hashtag on the social media site.

Microsoft Teams, used by more than 280 million people worldwide, is an integral part of daily operations for businesses and schools that use the service to make calls, schedule meetings and organize their workflow.

There were few signs of significant disruption at major UK-based financial services firms, where a host of messaging apps from vendors such as Movius and Symphony are used alongside Microsoft Teams to connect bankers with clients and back office staff with colleagues. working remotely.

Two London-based sources working at two major global banks said they hadn’t even noticed a problem.

Deutsche Boerse Group, which runs the Frankfurt Stock Exchange, said there was no impact on trading. Frankfurt-based Commerzbank AG ( CRZBF ) ( CBKG ) said in a statement that Microsoft is investigating several issues affecting the bank.

Other affected services include Microsoft Exchange Online, SharePoint Online, OneDrive for Business, according to the company’s status page.

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