Pennsylvania American Water Files Rate Request Driven by $1 Billion Investment

The request is driven by the company’s commitment to providing safe, reliable and affordable water and wastewater services

MECHANICSBURG, PA November 8, 2023—(BUSINESS WIRE)–Pennsylvania American Water today filed a rate adjustment request with the Pennsylvania Public Utilities Commission that reflects $1 billion in investments in water and sewer systems to be made by mid-2025 . to continue to provide safe and reliable service. The request reinforces the company’s commitment to invest in its water and sewer systems to replace aging infrastructure, provide reliable service, improve water quality, comply with environmental regulations and increase fire protection for customers.

“There is a tremendous need for significant and costly improvements to the Commonwealth’s water and wastewater infrastructure, and Pennsylvania American Water is playing a key role by making the necessary investments and replacing age-old pipes, pumps and treatment facilities,” said Pennsylvania American Water President Justin Ladner . “We’re doing this wisely and with customer affordability in mind, which is why we’re also proposing to make more customers eligible for our bill assistance programs and soften increases for wastewater services.”

If the company’s proposed rates are approved as requested, the average residential customer’s monthly water bill would increase by approximately $17 per month, the average monthly residential wastewater bill for sanitary sewer would decrease by approximately $5 per month, and the average monthly residential wastewater bill for combined sewer service will increase approximately $4 per month. All new rates will not take effect until August 2024, except for some recently acquired systems where rate increases are proposed to take effect at later dates.

As part of its commitment to affordability, the company is proposing to expand its income-based bill discount program to include customers between 150 percent and 200 percent of the federal poverty level (FPL), resulting in approximately 55,000 additional customers eligible to receive discounted service. The company’s current assistance program offers three levels of discounts of 30-80 percent on monthly water and sewer bills for customers with incomes up to 150 percent of FPL. A detailed analysis of the affordability of the company’s water and sewer services, such as comparing monthly bills to monthly household income, shows that customer bills are currently and will remain affordable at the company’s proposed rates for most customers.

The PUC’s rate review process offers multiple opportunities for customer participation. Customers can participate through written comments, attendance at public hearings, and consumer protection organizations participating in the proceedings. For more information about the utility’s rate proposal and to find out what actions customers can take, call customer service at 1-800-565-7292 or visit and select “Your Water and Waste Rates leads’ in the Customer Service and Billing menu.

For American water

American Water (NYSE: AWK ) is the largest regulated water and wastewater utility in the United States. With a history dating back to 1886, we keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and 18 military installations. American Water’s 6,500 talented professionals use their significant experience and the company’s national size and scale to achieve excellence for the benefit of customers, employees, investors and other stakeholders.

For more information, visit and join American Water on LinkedIn, Facebook, X (Official Twitter) and Instagram.

About Pennsylvania American Water

Pennsylvania American Water, a subsidiary of American Water, is the state’s largest investor-owned water utility, providing high-quality, reliable water and wastewater services to approximately 2.3 million people.

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Laura Martin
Senior Director, Government and External Affairs
C: 304-932-7158
Email: [email protected]

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