“SARA has transformed the way we manage our online reviews. Not only has it saved us a huge amount of time, but it has also helped us build stronger relationships with our customers. The personalized responses that SARA generates make our customers feel truly valued and heard.”
April 24, 2023
SureCritic, a leading online platform for business reviews and customer feedback, is proud to announce the launch of SARA, its innovative Smart Automated Response Assistant. Powered by cutting-edge Artificial Intelligence (AI), SARA streamlines and improves customer interactions by providing instant, unique and publish-ready responses to customer reviews across the Google, Facebook and SureCritic platforms.
In today’s fast-paced digital landscape, customer engagement is a critical aspect of any business’ success. Recognizing the need for efficient and personalized responses, SureCritic developed SARA, an innovative AI-driven tool that simplifies the process of managing and responding to customer feedback. SARA’s intelligent algorithms ensure that each response is tailored to the individual review, demonstrating genuine appreciation and commitment to customer satisfaction. The solution not only offers responses to reviews, but SARA also makes recommendations for social media posts to promote the 5-star reputation of local businesses.
Tyler Paparello, Vice President of Sales and Operations at AMG Enterprises with fourteen Midas locations, shares his experience, “SARA has transformed the way we manage our online reviews. Not only has it saved us a huge amount of time, but it has also helped us build stronger relationships with our customers. The personalized responses that SARA generates make our customers feel truly valued and heard.”
The main benefits of SARA include:
- Instant, personalized and post-ready responses: With little or no effort, businesses can now respond to customer reviews on Google, Facebook and SureCritic with unique, thoughtful and relevant responses.
- Handling Negative Feedback: Handle negative feedback professionally and empathetically and improve ratings easily with ReScore®
- Professional: A polite and consistent voice for the business without worrying about employee training or availability
- Save time: SARA spends time thinking of ways to creatively respond to feedback, freeing up your team for other tasks
- Multilingual Support: Respond in the customer’s preferred language
- Social Media Suggestions: SARA identifies positive reviews and recommends them for sharing on your Google Business Profile and Facebook Page, effectively showcasing satisfied customers and promoting business reputation.
David Brondstetter, CEO of SureCritic, says, “SARA is a testament to our commitment to innovate and improve online customer engagement. Using the power of advanced AI, SARA enables businesses to seamlessly manage their online presence while giving customers the personalized attention they deserve, fostering lasting relationships.”
The launch of SARA further solidifies SureCritic’s commitment to helping businesses excel. Using the power of AI, SureCritic enables businesses to both streamline and improve their online reputation management efforts.
To learn more about SARA and how it can revolutionize your customer engagement strategy, visit learn.surecritic.com or contact [email protected] for additional information.
SureCritic is the leading platform to help businesses manage their online reputation and collect customer reviews. The solution enables businesses to seamlessly collect, organize and present customer reviews across multiple channels, including their Google Business Profile and customer-facing website. SureCritic’s suite of tools helps businesses build trust with their customers, such as automated review requests, custom review widgets, messaging, review monitoring and management, automated review responses, and reputation monitoring. A unique feature exclusive to SureCritic is ReScore®, which gives businesses a chance to resolve customer issues and turn them into 5-star reviews. SureCritic is committed to providing a high-quality service that helps businesses improve their reputation and drive growth. For more information, please visit SureCritic online.
Name: Tim Fiorito
Email: [email protected]
Share the article on social media or via email: