SANTA CLARA, Calif., April 18, 2023 (GLOBE NEWSWIRE) — Ushur, the leader in AI-based Customer Experience Automation™ (CXA), today announced the launch of UshurX, a line of pre-packaged solutions focused on solving the most common customer engagement problems in healthcare, insurance and other highly regulated industries. With these solution packages, enterprises can rapidly deploy omnichannel, AI-powered, and fully automated digital experiences to address time-sensitive use cases, moving from idea to production in weeks instead of months and years.
UshurX solutions leverage the key features of Ushur’s SaaS-based CXA platform, namely code-free workflow orchestration, AI-powered experience automation, and easy integration with enterprise core systems for rapid deployment and powerful out-of-the-box functionality . Designed for business users with templated workflows that require minimal customization, UshurX solution packages automate industry-specific use cases such as Redefining Medicaid in the healthcare sector and Bad weather alerts and other auto and property solutions in the insurance sector. and other auto and property solutions in the insurance sector.
“The combined burden of today’s debt-ridden enterprise technology stacks and onerous regulatory compliance considerations are increasingly turning intelligent automation initiatives into multi-departmental, multi-departmental projects costing millions,” said Kashif Mahbub, Ushur’s Chief Marketing Officer. “With UshurX, we enable enterprises to achieve the fastest time to value for their most urgent use cases with solutions tailored to business needs. In today’s macroeconomic environment, these pre-built automation workflows that dramatically reduce discovery, development and production timelines have already proven to be a game changer for our customers.”
UshurX solution packages include:
- Auto and Property Insurance – Bad Weather Alerts: To help motor and property carriers automate real-time alerts for emergency weather conditions, speak to their customers empathetically in times of crisis and guide them through claims processes.
- Health Care – Redesignating Medicaid: To help Medicaid health plans reach hard-to-reach enrollees to verify their contact information, update their household information, and guide them through the claims process with a HIPAA-protected digital experience.
- Health Care – Medicare Quality Assurance: To help Medicare health plans proactively communicate with patients, collect missing data, and interactively correct gaps in care.
“We recognize that every organization is at a different level of readiness with automation and AI, but all are facing competitive pressures from the marketplace,” said Simha Sadasiva, co-founder and CEO of Ushur. “Enterprises can now make immediate changes more easily by focusing on the use cases with the greatest need with UshurX. We make experience automation nearly instantaneous and seamless for everyone, while meeting the stringent security and compliance requirements of our global customer base representing some of the most highly regulated industries in the world.”
Ushur has found that customers using UshurX solutions have significantly reduced time to market for their experience-focused use cases. These solutions have also helped businesses differentiate themselves by anticipating customer needs. The UshurX suite of solutions is focused on automating outbound, two-way digital engagements through HIPAA-protected channels, enabling businesses to be proactive about customer inquiries before they arise.
UshurX solution packages are available now and the selection will continue to expand with offerings for additional industries and use cases. To learn more and sign up for free trials and demos, visit www.ushur.com/UshurX.
Ushur delivers the world’s first AI-based Customer Experience Automation™ (CXA) platform, purpose-built to intelligently automate the entire end-to-end customer journey. Designed to deliver a secure, hyper-personalized customer experience through rapid problem resolution and unified, omnichannel engagement, Ushur is the first intelligence system of its kind. It combines conversational and knowledge-based automation in a HIPAA-protected, code-free, cloud-based SaaS platform to digitally transform every step of the end-to-end enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading healthcare and insurance companies around the world, including Irish Life, Aflac, Unum, Aetna , Cigna and Tower Insurance.
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