Harrisburg, Pa. (WHTM) – If you are approaching the upcoming Delta Air Line, you may want to make sure that you can access your frequent flyer account before you go to the airport.
The airline locked some customer frequency flyer accounts for cybersecurity concern, which it learned earlier in a week and did not immediately report to those customers, based on similar information provided by different reservist agents at different times on Saturday, to the affected client, Nexstar’s KHTM reporter.
A possible security violation occurred last week on the basis of the information provided. The journalist learned the problem on Saturday, trying to connect to the airline system to check that there is no flight on Sunday. Login failed, as did the attempt to reset the password.
This unpaved issue arose when Delta also tried to recover from a strong storm in its Atlanta center, which caused the airline to cancel nearly 1000 flights on Friday and Saturday.
The journalist called the Airline Reservation Center, where the agent immediately recognized the problem and claimed a well -known problem with concern about a possible security violation, affected many customers earlier in the week, and those customer accounts were locked. The agent stated that the client, like others, had to upload a photo of a valid government ID (such as a driver’s license) to verify his identity.
The agent helped the journalist move into the form on the airline website, during which the photo could be uploaded. She said that many affected customers had time to resolve their requests; The journalist could later call further handbag help by phone if the problem was not resolved on time.
“Delta Skymiles’ accounts are safe,” the company spokesman said in a statement. Skymiles is a common airline flying program. “As we do occasionally, carefully, we determine the credentials of the accounts and ask our customers to check them with us to maintain the security of the accounts. We apologize for any inconvenience that it can cause.”
Later, a different agent who continued to help the journalist also immediately acknowledged the problem and said he had affected about 68,000 clients. The spokesman refused to comment on.
68,000 customers would make up less than 1% of about 130 million Delta Skymiles members, and it is unclear whether any accounts were actually damaged, unlike, for example, hackers tried unsuccessfully to damage airline systems.
However, two security experts said the airline’s solution to this problem was to record customer accounts, but not to immediately report to the affected customers that they should try to reset their account credentials to recover access.
“This is the first time I have ever heard of a company doing something similar without telling customers,” Jonathan Weissman, a major lecturer at the Cyber Security Department of Rochester (New York), said on Saturday night. “It doesn’t make sense that they will lock their bills and not tell customers that the accounts have been locked.”
Weissman said companies often require customers to reset their passwords, even successfully blocking hackers so they can get into the account, but they usually immediately report to customers when it happens, so customers can solve the problem calmly and for their convenience, not when they have a direct need to access the company’s website or program.
“Account locking is a good, safe measure,” said Weissman about the initial step of the Delta. “But without calling the customers affected by this fact, can ultimately cause mass confusion and problems with people entering flights. The information should be provided [Delta]without answering customer questions. ‘
Weissman said it was possible that the airline was unaware of the extent of the problem, but if it knew enough to lock the accounts, she had to report the action and their need to set new passwords at the same time.
Another cyber security expert, also speaking on Saturday night, agreed.
“They have to be clean and do their best to report to all the victims,” said Scott Schober, CEO of New Jersey Cybersecurity Company, named BVS, and author of several cybersecurity books. “At least they can warn you to take action and then provide more information when they learn it.”
Less than half an hour after the first agent helped a journalist to browse the uploading process of his driver’s license, he received the following message:
(WHTM)
However, the password setting did not work. The journalist called and talked to another agent, who was also familiar with the problem and was able to successfully reset the password, so he had successfully logged in.
Delta is usually well -regarded between our airlines, sometimes higher than all other customer surveys and analysis of metrics such as airline punctuality.
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