Royal Caribbean explains the huge lack of technology, and program problems initially appeared in the Come Cruise with me.
Many cruisers depend on the programs for mobile to plan the cruise before they start their leg on board. Passengers also use cruise programs throughout their journey to continue their holidays and see important reports of their sailing.
Cruise Line apps allow passengers to book wires, reserve dinner and buy tours or beverage packages.
Related: The Royal Sea of the Caribbean again makes contradictory changes
However, the program also contains essential information such as cruise route and deck maps that help cruisers find places on board. They can also view theirboard account/taxes in the program.
Crasers tend to select messages from cruise programs because they want to know about all the changes, suggestions and messages. However, this may be a bit alarming if the program does not work smoothly.
The App Store has earned 4.8 out of 5 stars, almost a million ratings in the Royal Caribbean program.
However, the program is not protected from errors on how customers experienced in 2025. May 29
Passengers of Royal Caribbean Cruise received confusing mobile reports. Source: Royal Caribbean
Royal Caribbean Cruisers receives a number of messages from Mobile App
The cruisers woke up for the surprise of the Royal Caribbean – not the one that the cruise marketing team intended. May 29 In the morning, Royal Caribbean started flooding users with many push messages that contain nothing but the text of the local marker, such as the “test segment”.
Instead of useful cruise updates, passengers saw a quick stream of unconscious warnings. A strange failure quickly had thousands of loyal cruisers who were bustling in social media and on the reporting boards, turning the normal day into a viral moment of a cruise line.
What happened? According to the Royal Caribbean, many dummy reports have entered the direct program due to an internal test error. From early morning to noon, many X, Facebook and Royal Caribbean community Reddit reported that they received 15 to 40 recurrent warnings in a few hours.
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Later, on the same day, Royal Caribbean International, Michael Byley, personally apologized for misconduct and explained the cause.
He explained that the company was constantly implementing “endless updates and minor program changes.
In this case, however, Boyley wrote, “One of our team accidentally transferred a test message to a direct program”, “Rogue” warnings equating the digital Gremlins, which causes evil. He even posted a funny image on Facebook, which shows Gremlin symbols using a computer keyboards to seize technology.
Royal Caribbean passengers respond to App Glitch
Social media answers to the Royal Caribbean program, Glitch, expressed the most funny feelings, but also ranged from confusion to opportunistic tones.
One member of Reddit said Captgoodvibesnms: “I thought I’m going crazy. Now I know that RCI is losing their marble.”
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One Facebook user jokingly responded to the CEO’s apology: “I realized that you allowed Rover & Sailor to the IT program departments.” respectively.
Having a mistake and explaining the cause of the problem, the CEO seems to have assured customers that deficiency is not a violation or major technology failure, just human mistakes.
One Facebook user facilitated Bayley’s post: “It’s glad that it was a Royal error, not a hacker that entered us all with the program.”
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The highest level of apology emphasizes how seriously Royal Caribbean International accepts even small blankets in its digital infrastructure.
However, some cruisers have wondered if they will receive compensation for this burst.
“I think we all deserve 5 extra points added to our account,” one person responded to the CEO’s apology.
“I ran and was looking for $ 18 beverage packages again,” joked another Facebook user who stated in 2019. Offered a beverage package, which was mistaken for a much lower price per day than usual $ 55-65 per person per day.
At the moment, the CEO seems to have been apologizing to the majority of the cruisers. As one Facebook user stated, “Dear post and likes it as you belong” – even when everything goes wrong “.
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Focus on a free meeting togetheror email By email Amy Post [email protected] or call or a message to her by phone 386-383-2472.
Initially, this story was reported by Come Cruise with me in 2025. May 31, where she first appeared.