Verizon, one of the big three US phone carriers, has had a challenging 2025 as it continues to suffer from a worrying consumer trend that is affecting its business. Amid recent struggles, the company’s new CEO is doubling down on major changes to keep customers happy, reducing the risk of them switching to competitors. In … Read more
About two weeks ago, Verizon scored a significant victory in its battle to keep its customers longer. The Federal Communications Commission has approved the phone carrier’s request to waive a rule requiring it to automatically unlock a phone it sells to a customer after 60 days. Verizon was first required to comply with this rule … Read more
Since the beginning of this year, Verizon has frustrated its customers with several price changes and the elimination of popular discounts. For example, in February, Verizon raised monthly rates for customers on myPlan and New Verizon Plan accounts by $3 to $5, citing “increasing operational costs.” The following month, it raised the monthly price of … Read more