phone customers

Verizon is making key policy changes to slow fleeing customers

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Verizon is making key policy changes to slow fleeing customers

About two weeks ago, Verizon scored a significant victory in its battle to keep its customers longer. The Federal Communications Commission has approved the phone carrier’s request to waive a rule requiring it to automatically unlock a phone it sells to a customer after 60 days. Verizon was first required to comply with this rule … Read more

Verizon drops price of major customer benefits amid struggles

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Verizon drops price of major customer benefits amid struggles

Since the beginning of this year, Verizon has frustrated its customers with several price changes and the elimination of popular discounts. For example, in February, Verizon raised monthly rates for customers on myPlan and New Verizon Plan accounts by $3 to $5, citing “increasing operational costs.” The following month, it raised the monthly price of … Read more