Verizon, one of the largest US phone carriers, sparked a backlash last year when it took a major step to make it harder for customers to ditch the company and switch to another phone carrier. In May, Verizon filed a request with the Federal Communications Commission to waive a rule that required it to automatically … Read more
T-Mobile, one of the largest US phone carriers, is changing its strategy as it grapples with increased customer losses and tougher competition from its growing list of rivals. During the third quarter of 2025, T-Mobile’s postpaid churn rate (the number of customers who cancel their phone service) reached 0.89%, which is 3 basis points higher … Read more
T-Mobile, one of the top three US phone carriers, is following in the footsteps of one of its main competitors as it rapidly loses loyal customers. In September, T-Mobile made it loud and clear that it was moving in a new direction when it named Srini Gopalan as its new CEO, officially replacing Mike Sievert, … Read more