McDonald’s is quietly fixing its biggest customer beef

Americans increasingly see fast food as a luxury item.

With costs rising everywhere, people have been taking a closer look at what they spend, and they don’t always like what they see, especially when it comes to fast food. It’s an area known for offering good value, but many Americans no longer see it that way, according to a survey of 2,000 Americans by Lending Tree.

  • Three out of four Americans typically eat fast food at least once a week, but most (62%) say they are eating less of it because of rising prices. In fact, 65% of Americans have been shocked by the high price of a fast food bill in the past six months.

  • More than three quarters (78%) of consumers see fast food as a luxury because it became more and more expensive.

  • In addition, half of Americans say they view fast food as a luxury because it is struggling financially.

  • While 67% of Americans agree with fast food should be cheaper than eating at home, 75% say this is not the case.

  • Almost half (46%) say the cost of fast food is similar to local restaurantswhile 22% say fast food is more expensive.
    Source: Lending Tree

As a casual McDonald’s customer, it was hard to ignore that a $10 bill didn’t cover every combo meal. That made what was a cheap option seem expensive compared to healthier and perhaps tastier choices.

It’s a problem that has hurt McDonald’s sales, and the company has made major changes to address it.

US comparable-store sales fell 3.6% in the first quarter of 2025, according to a McDonald’s earnings release.

That was part of a global challenge for the company that CEO Christopher Kempczinski addressed during his Q1 2025 earnings call.

“Our global compounding sales in the first quarter were down 1%, and while we expected global QSR industry traffic to decline in the first quarter, actual industry traffic was down more than we anticipated in several of our large markets, including the US. In the US, overall QSR industry traffic from the low-income consumer cohort was down nearly double digits from the year-ago quarter,” he said.

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The CEO made it clear he understood McDonald’s had a value perception problem during the chain’s second-quarter earnings call.

“We recognize that consumers’ perceptions of value are most influenced by the price of our core menu. We are working closely and collaboratively with our US franchisees on this opportunity and developing ideas on how we might approach this as a whole system,” he said.

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