Verizon has struggled to retain loyal customers in the wake of recent price increases and increased competition in the wireless industry. Amid these pressures, the company made a major policy change that makes it harder for customers to cut ties and move to another carrier. Last month, Verizon won approval from the Federal Communications Commission … Read more
Early last year, T-Mobile rolled out some harsh changes that frustrated its customers to the point where some decided to cut ties with the company. Last April, T-Mobile raised monthly prices for some of its older phone plans by $5 and increased its regulatory and Telco program recovery fee that customers pay each month. It … Read more
T-Mobile, one of the top three US phone carriers, is following in the footsteps of one of its main competitors as it rapidly loses loyal customers. In September, T-Mobile made it loud and clear that it was moving in a new direction when it named Srini Gopalan as its new CEO, officially replacing Mike Sievert, … Read more