Early last year, T-Mobile rolled out some harsh changes that frustrated its customers to the point where some decided to cut ties with the company. Last April, T-Mobile raised monthly prices for some of its older phone plans by $5 and increased its regulatory and Telco program recovery fee that customers pay each month. It … Read more
T-Mobile, one of the largest US phone carriers, is changing its strategy as it grapples with increased customer losses and tougher competition from its growing list of rivals. During the third quarter of 2025, T-Mobile’s postpaid churn rate (the number of customers who cancel their phone service) reached 0.89%, which is 3 basis points higher … Read more
T-Mobile, one of the top three US phone carriers, is following in the footsteps of one of its main competitors as it rapidly loses loyal customers. In September, T-Mobile made it loud and clear that it was moving in a new direction when it named Srini Gopalan as its new CEO, officially replacing Mike Sievert, … Read more