In recent months, AT&T has quietly struggled with a growing customer problem amid increased competition in the wireless industry. In response, it just made a billion-dollar move to give itself an edge over its rivals. During the fourth quarter of 2025, AT&T posted a postpaid loss, the rate of customers who canceled their phone service, … Read more
T-Mobile had a difficult 2025. For several months, the company has lost a worrying number of customers after implementing price increases and drastic changes to phone plans. It also continues to face increased promotional activity from competitors, making it more difficult to retain and attract customers. In T-Mobile’s most recent earnings report, it revealed that … Read more
Verizon, one of the largest US phone carriers, sparked a backlash last year when it took a major step to make it harder for customers to ditch the company and switch to another phone carrier. In May, Verizon filed a request with the Federal Communications Commission to waive a rule that required it to automatically … Read more
Early last year, T-Mobile rolled out some harsh changes that frustrated its customers to the point where some decided to cut ties with the company. Last April, T-Mobile raised monthly prices for some of its older phone plans by $5 and increased its regulatory and Telco program recovery fee that customers pay each month. It … Read more