About two weeks ago, Verizon scored a significant victory in its battle to keep its customers longer. The Federal Communications Commission has approved the phone carrier’s request to waive a rule requiring it to automatically unlock a phone it sells to a customer after 60 days. Verizon was first required to comply with this rule … Read more
T-Mobile had a difficult 2025. For several months, the company has lost a worrying number of customers after implementing price increases and drastic changes to phone plans. It also continues to face increased promotional activity from competitors, making it more difficult to retain and attract customers. In T-Mobile’s most recent earnings report, it revealed that … Read more
Verizon, one of the largest US phone carriers, sparked a backlash last year when it took a major step to make it harder for customers to ditch the company and switch to another phone carrier. In May, Verizon filed a request with the Federal Communications Commission to waive a rule that required it to automatically … Read more
T-Mobile, one of the largest US phone carriers, is changing its strategy as it grapples with increased customer losses and tougher competition from its growing list of rivals. During the third quarter of 2025, T-Mobile’s postpaid churn rate (the number of customers who cancel their phone service) reached 0.89%, which is 3 basis points higher … Read more
T-Mobile, one of the top three US phone carriers, is following in the footsteps of one of its main competitors as it rapidly loses loyal customers. In September, T-Mobile made it loud and clear that it was moving in a new direction when it named Srini Gopalan as its new CEO, officially replacing Mike Sievert, … Read more