telephone service

T-Mobile is making tough changes that customers will see on their bills

by
T-Mobile is making tough changes that customers will see on their bills

Early last year, T-Mobile rolled out some harsh changes that frustrated its customers to the point where some decided to cut ties with the company. Last April, T-Mobile raised monthly prices for some of its older phone plans by $5 and increased its regulatory and Telco program recovery fee that customers pay each month. It … Read more

T-Mobile makes bold phone plan change after losing customers

by
T-Mobile makes bold phone plan change after losing customers

T-Mobile, one of the largest US phone carriers, is changing its strategy as it grapples with increased customer losses and tougher competition from its growing list of rivals. During the third quarter of 2025, T-Mobile’s postpaid churn rate (the number of customers who cancel their phone service) reached 0.89%, which is 3 basis points higher … Read more