Agreements delivered via WhatsApp are signed almost 7 times faster than those sent by email
The integration further demonstrates DocuSign’s commitment to international expansion
SAN FRANCISCO, November 14, 2023 /PRNewswire/ — DocuSign (NASDAQ: DOCU), the global leader in electronic signature and smart contracts, today announced the launch of WhatsApp Delivery, which enables users to close deals faster using the world’s most popular messaging platform. The latest extension to enable customers to seamlessly reach signers through their preferred communication platforms, DocuSign eSignature’s WhatsApp integration sends users real-time notifications that link directly to agreements and enable fast and secure signing.
Consumers around the world increasingly rely on their mobile devices for both personal and business communication. As consumer habits change, speed and convenience are more important than ever. Businesses should invest in modern, flexible solutions that speed up transactions and give signatories a choice of how they want to receive information and sign contracts.
“WhatsApp’s delivery of eSignature plays a key role in DocuSign’s mission to simplify the agreement process and truly enable our users to meet signers wherever they are, virtually anytime,” said Mangesh Bhandarkar, senior vice president of product management at DocuSign. “In an era of changing consumer preferences, DocuSign is the only vendor to offer customers a true suite of mobile omnichannel delivery mechanisms—whether SMS, email or messaging platforms like WhatsApp—demonstrating our commitment to create a seamless, end-to-end experience in the settlement that is tailored to the individual.”
“At Meta, we envision a world where everyone can do business right from their favorite messaging app. Bringing together the reliability and security of WhatsApp and the simplicity of electronic signatures from DocuSign is an exciting continuation of that vision,” said Nikila Srinivasan, Vice President of Business Messaging at Meta. “We meet people where they are – on their phones and in their chats – and help them close the deals that matter most. Together with DocuSign, I’m confident we’ll be able to help people around the world get things done… faster, more securely and better.”
The main benefits of WhatsApp Delivery include:
- Increased transaction speed: Users can deliver real-time notifications to the signer’s mobile devices with a direct link to fill out a document. In a benchmark analysis, agreements delivered via WhatsApp are signed nearly 7 times faster than those sent via email.
- Extended scope: The addition of WhatsApp broadens the spectrum, ensuring that its more than 2 billion users in more than 180 countries can use DocuSign to connect with almost any signer using the mobile messaging platform.
- Improved user experience: By offering another mobile-friendly method of processing agreements, we give users more choice and flexibility. Building alerts into the messaging app makes the signing process more convenient than ever.
- Privacy priority: DocuSign protects highly confidential information by encrypting and making every document tamper-proof. WhatsApp’s leading privacy features provide added reliability by ensuring that notifications are always delivered securely.
This announcement builds on DocuSign’s multi-channel delivery strategy since the introduction of SMS delivery earlier this year. Many people are overwhelmed with emails, resulting in slower turnaround times and lower response rates. Of all DocuSign eSignature agreements delivered via WhatsApp, more than 50% are completed in 15 minutes or less. Sharing agreements through alternative modalities can dramatically accelerate the speed of transactions, allowing signatories to quickly open and electronically sign documents wherever they are.
Availability: WhatsApp Delivery will be sold globally as part of the omnichannel delivery offering. This add-on will be available to eSignature customers in Standard and later versions.
About DocuSign
DocuSign is redefining the way the world meets and agrees, making agreements smarter, easier and more reliable. As part of its industry-leading product line, DocuSign offers eSignature, the world’s #1 way to electronically sign on virtually any device, from almost anywhere, at any time. Today, more than 1 million customers and more than one billion users in more than 180 countries use DocuSign products and solutions to speed up the process of doing business and simplify people’s lives. For more information visit http://www.docusign.com.
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SOURCE DocuSign, Inc.
