Leveraging its new BPO partnership with Cogneesol, Total Expert users will now be able to seamlessly access integrations through their industrial technology solutions
MINNEAPOLIS–( BUSINESS WIRE )– Leading customer engagement platform Total Expert has reached a new milestone in the evolution of its insurance offerings through a partnership with Cogneesol. The partnership positions users to multiply the efficacy of their customer engagement strategies through their technology stack and solution integrations.
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Through Total Expert’s new BPO partnership with Cogneesol, users can improve their ability to anticipate their customers’ needs and improve engagement strategies. (Photo: Business Wire)
In the last 12 months alone, Total Expert has seen 300 percent growth in new clients in the insurance space. Now, these independent insurance agencies, brokers and managing general agencies (MGAs) have an accelerated path to connecting the Total Expert customer engagement platform with Applied Epic and other core systems.
The partnership with Cogneesol, a leading business process optimizer (BPO) in the insurance space, enables integrations with powerful insurance tools like Applied Epic, which in turn enable Total Expert users to extend and strengthen their ability to anticipate their customers’ needs.
“Insurance agencies have a wealth of data that they can use to grow with existing customers and prospects. The age-old challenge is extracting this data from back-end agency management systems or policy administration systems,” said Ilya Filipov, general manager of Total Expert’s insurance segment. “Through our partnership with Cogneesol, a fast-growing insurance disruptor, we are enabling agencies to extract this data from any system. It can be a legacy system or one with an open API. In this way, our customers maximize the use of their data to develop the ideal journeys and reach prospects and customers at the moments that matter. This Applied Epic integration is just the beginning. We are rapidly growing and expanding the opportunities we provide agencies to engage in their market.”
Total Expert’s partnership with Cogneesol marks the organization’s recent addition to its insurance ecosystem and reflects the company’s commitment to growth and expanding its relationship with the insurance industry.
“Cogneesol is committed to the idea that companies should get maximum value from their technology spend,” said Ashim Khurana, COO of Cogneesol. “Often this means replacing manual processes – such as manually collecting data from individual tools – with modern, integrated processes that help them work faster and smarter. Total Expert is a natural partner in this mission: Their integration-friendly solution makes it possible to empower insurance service providers with a comprehensive, intelligent, automated platform that delivers a superior end-user experience. As Total Expert continues to expand its client engagement across all areas of financial services, our partnership will ensure the insurance space is ready to meet and exceed client expectations.”
About Total Expert
Total Expert is a purpose-built customer engagement platform trusted by more than 200 financial businesses. Total Expert brings together data, marketing, sales and compliance solutions to deliver the perfect customer journey through every financial stage – in every market. Total Expert turns customer insights into actions that increase loyalty and drive growth for today’s banks, lenders, credit unions and insurance companies. Total Expert is now available for purchase from the AWS Marketplace and Salesforce AppExchange.
About Cogneesol
Cogneesol is a leading business transformation, technology and consulting services company that partners with clients, across service lines and industries, helping them overcome operational challenges and optimize processes, thereby unlocking business value and driving growth. Our extensive suite of solutions includes business process management services, technology solutions, customer experience services, digital services, analytics. We serve clients spread across twenty-five countries and spanning multiple industries. We understand our clients’ vision, develop strategies to accelerate productivity for them and deliver unparalleled results throughout the business lifecycle. Headquartered in North America, we have a strong team of professionals and specialists in our onshore and offshore delivery centers in countries including North America, India and the Philippines.
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Ali Buckneberg
Words at work
[email protected]
(612) 334-5960
Source: Total Expert
